Legal

Privacy Policy

Fiordland Expeditions Limited

Last updated: 15 May 2026

1. About this policy

This Privacy Policy explains how Fiordland Expeditions Limited ("we", "us", "FEL", "our") collects, uses, shares, and protects personal information of visitors to our website (fiordlandexpeditions.co.nz) and guests of our cruises and charter services.

We are committed to handling your personal information in accordance with the Privacy Act 2020 (New Zealand) and, where applicable, the General Data Protection Regulation (GDPR) for visitors from the European Union and United Kingdom.

2. Who we are

Fiordland Expeditions Limited
PO Box 300, Te Anau 9600
Fiordland, New Zealand
Phone: 0508 888 656 / +64 3 249 9005
Email: info@fiordlandexpeditions.co.nz

We are the data controller responsible for your personal information.

3. Information we collect

3.1 Information you provide directly

We collect personal information when you:

• Make a booking enquiry or confirm a booking through our website, by phone, by email, or by other means
• Complete a contact form, request a quote, or sign up for our newsletter
• Communicate with us by email, phone, or social media
• Provide passenger details for a confirmed cruise (names, dietary requirements, accessibility needs, emergency contacts, age where relevant)
• Provide feedback or testimonials about your experience

This may include:

• Your name and contact details (email, phone, postal address)
• Date of birth, where required for safety or compliance purposes
• Dietary requirements, allergies, and any medical or accessibility information you choose to share
• Emergency contact information
• Booking and payment information (note: payment card details are processed by our third-party booking provider, not collected or stored by FEL on our own systems)

3.2 Information collected automatically

When you use our website, we may collect:

• IP address and approximate location derived from it
• Browser type, device type, and operating system
• Pages visited, time spent on each page, and navigation patterns
• Referring website or search query that brought you to us
• Cookies and similar technologies (see section 7)

This information is collected through tools including Google Analytics 4.

3.3 Information from third parties

We may receive information about you from:

• FareHarbor, our booking system provider, when you make a booking
• Online review platforms (such as TripAdvisor and Google) where you have left a public review of our services
• Social media platforms when you interact with our content
• Referral sources or travel agents who book on your behalf

4. How we use your information

We use personal information for the following purposes:

• To process bookings and provide our services
• To communicate with you about your booking, including pre-trip information and operational changes
• To respond to enquiries and provide quotes
• To comply with safety, regulatory and legal obligations, including manifest records required by the Department of Conservation, Maritime New Zealand, and emergency services
• To send you marketing communications, where you have opted in (you can opt out at any time)
• To analyse and improve our website, content, and services
• To detect, prevent, and address technical issues or fraudulent activity

5. How we share your information

We share personal information with:

• FareHarbor, our booking system provider, who processes booking and payment information on our behalf
• Payment processors, for processing credit card and other payment transactions
• Google, through Google Analytics 4 for website usage analytics and Google Ads for advertising performance measurement, where you have not opted out of relevant cookies
• Email service providers, for the delivery of transactional and marketing emails
• Cloudinary, our image hosting provider (image content delivery only — does not involve personal information about visitors)
• Government authorities and regulators, where required by law or for safety purposes (for example, passenger manifest information shared with the Department of Conservation in connection with our concession AUTH-20202007)
• Professional advisors, including our lawyers, accountants, and insurers, where reasonably necessary
• A successor in business, in the event of a sale or restructure

We do not sell your personal information.

6. International data transfers

Some of our service providers (including Google, FareHarbor, and Cloudinary) are based outside New Zealand. When your information is transferred to and processed in other countries, we take steps to ensure it is protected to a standard comparable to New Zealand law, including through contractual safeguards.

For visitors from the European Union or United Kingdom, international transfers occur on the basis of appropriate safeguards under the GDPR, including standard contractual clauses where required.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to:

• Make the website function correctly
• Remember your preferences
• Analyse how the website is used
• Enable personalised advertising on third-party platforms, where you have consented

You can control cookies through your browser settings. Disabling cookies may affect some website features.

8. Data retention

We retain personal information only for as long as necessary for the purposes set out in this policy, or as required by law:

• Booking records and customer information: 7 years from the date of the booking, in line with the requirements of the Inland Revenue Department for accounting records.
• Accounting and financial records: 7 years, as required by the Inland Revenue Department.
• DOC manifest records: retained for the period required by our Department of Conservation concession (currently AUTH-20202007), and any subsequent permits.
• Marketing and newsletter subscriptions: retained until you unsubscribe, or for 36 months following your last interaction with us, whichever comes first.
• Website analytics data: 24 months.
• Booking enquiries that do not result in a confirmed booking: 24 months.

We may retain certain information for longer periods where required by law, or to defend legal claims.

9. Your rights

Under the Privacy Act 2020 (New Zealand), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to marketing communications at any time

If you are in the European Union or United Kingdom, under the GDPR you also have the right to:

• Request erasure of your personal information ("right to be forgotten")
• Request restriction of processing
• Request data portability
• Object to processing for direct marketing
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at info@fiordlandexpeditions.co.nz.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand) at privacy.org.nz or 0800 803 909.

10. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, and destruction. These include technical, administrative, and physical safeguards appropriate to the sensitivity of the information.

However, no method of transmission over the internet or electronic storage is completely secure. You provide information to us at your own risk.

In the event of a notifiable privacy breach, we will notify affected individuals and the Office of the Privacy Commissioner as required under the Privacy Act 2020.

11. Children's privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16 without parental or guardian consent.

Where a guest is under 16 (for example, travelling as part of a family booking), we collect only the information necessary for safety, accessibility, and dietary purposes, and we treat it with appropriate care.

12. Changes to this policy

We may update this policy from time to time. The current version will always be available on our website with the "last updated" date shown above. For significant changes, we will give reasonable notice (for example, by email to our newsletter subscribers).

13. Contact us

If you have questions about this policy or your personal information, please contact:

Fiordland Expeditions Limited
PO Box 300, Te Anau 9600
Email: info@fiordlandexpeditions.co.nz
Phone: 0508 888 656